Technology Support

at Falcon View Online

Tech happens, and our team is here to help! 

Current student…Need Tech Support? Click below to start a ticket.

Falcon View Online

Technology & Support Services

Falcon View Online provides technology support and has the knowledge of computer tech and our online learning Platform, Imagine Learning. Our team will help you troubleshoot any issues you are having, just submit a ticket.

Current Student?
Need Tech Support?

Student receiving individualized online special education support with adult guidance at Falcon View Online in Minnesota.

Online Resources

We are continuously building out resources for parents, students, and staff. Whether you are just learning how to navigate the online classroom, troubleshoot issues with technology, and more, our team will be here to help you, each step of the way!

Once you enroll your student, you will receive links to our exclusive content built for our students and their families to help you navigate the digital environment with ease. We also have a great blog filled with additional resources that you can access at anytime for tips and tricks on navigating the digital learning experience.

Our team will also provide training on topics like:

 

Personal Device

Technology Requirements

Students & Learning Coaches can login to Imagine Learning from a variety of devices. When using your own device, it’s important that software and hardware are up to date. For the best experience, be sure to follow our minimum system requirements and connection recommendations for accessing Imagine Learning.

Student typing on laptop during online school day at home, completing coursework in Falcon View Online Minnesota virtual learning program.
Falcon View Online student smiling during online learning at home, representing student success and enrollment opportunities in Minnesota.
Minnesota high school student smiling at home with headphones and backpack, representing flexible K-12 online learning through Falcon View Online.
Parent supporting child with online school work at home, Falcon View Online Minnesota learning coach helping student succeed.

Falcon View Online's Acceptable Use Policy

This Acceptable Use Policy supplements and operates in conjunction with the Wabasha-Kellogg 524 INTERNET ACCEPTABLE USE AND SAFETY POLICY. It outlines specific terms and conditions governing the use of Falcon View Online devices provided by the Wabasha-Kellogg School District.

1. Educational Purpose

Falcon View Online devices are issued solely for educational purposes. Students shall utilize the device primarily to complete school assignments, access instructional materials, and participate in District-approved online learning activities.
Any use deemed unrelated to the student’s educational endeavors may result in disciplinary action, including usage restrictions or device revocation.

2. Financial Responsibility

Students and their parents/guardians assume full financial responsibility for any damage to, loss of, or theft of the Falcon View Online device.
Parents/guardians are obligated to promptly report any damage, loss, or theft to designated District personnel.

3. Device Return Process

Upon withdrawal from the District, termination of enrollment, or at the District’s request, students must return the Falcon View Online device and all accompanying accessories (charger, case, etc.) by mail.
Parent/Guardians shall be responsible for keeping all packing materials provided by Falcon View Online and returning all equipment in its original packaging. If the original packaging is not available, Parent/Guardians must purchase replacement packaging at an authorized UPS or FedEx center at their own expense.
Failure to return the device in a timely manner may result in the assessment of additional fees or legal action.

4. Acknowledgement and Agreement

By receiving a Falcon View Online device, the student and parent/guardian acknowledge and agree to the terms of this Policy and the Wabasha-Kellogg Internet Acceptable Use and Safety Policy.

Violations of this Policy may result in disciplinary consequences, up to and including device confiscation, usage restrictions, and/or financial penalties.

Having Tech Issues?

Please complete this support form to open a ticket.